FAQ – Frequently Asked Questions

Do I need to reserve my bike or board in advance?
We strongly recommend you reserve in advance to avoid disappointment.

How do I reserve a bike or board?
For rentals of one day and over, simply complete the online booking form for the bike or board you want.  This can be done up to 24 hours prior to the rental start date.  We charge a €15 deposit per booking which is deducted from the total rental fee at the end of the rental period.  For hourly rentals email us at info@deviantbikes.com with details and we’ll confirm availability.

Can I cancel my reservation?
If you need to cancel your reservation please contact us as soon as possible by phone on +34 600 113 560 or email at info@deviantbikes.com.  If you cancel more than 7 days before the start of your rental we will refund the €15 deposit (minus bank processing fee).

When do I pay?
We take payment at the end of the rental period.  This way you can hold on to your bike or board for as long as you want without rushing against the clock to return it.  Once you get back to the shop

How can I pay?
You can pay in cash (our favourite!) or by credit card.

What equipment is included with the rental
All bikes come with a lock and lights included in the rental price.  Helmets are also available free of charge.  Wrist, elbow, knee protectors and helmets are available free of charge with board rentals.

Do I need to let you know if I would like to extend the rental period
Yes – just contact us via whatsapp on +34 600 113 560 or email us at info@deviantbikes.com to let us know

What can I leave as a deposit?
We accept any valid photo ID document as a deposit, or cash.

What happens in the case of loss or damage to the bike or board?
If the bike or board is lost or stolen during the rental you will need to pay the replacement value of the bike or board.  For damaged or stolen parts you will need to pay the replacement value of the damaged part

Is it safe to leave my bike locked in the street overnight?
We strongly recommend you bring your bike inside at night – hotels and apartments will have a safe place to store bikes or alternatively you can leave your bikes overnight with us.

Are you up for renting a Single Speed?

Or more in the mood for cruising on a Longboard?